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Privacy Policy

A legal disclaimer

Guisachan Physiotherapy ("we," "us," or "the Clinic") is committed to protecting the privacy and security of our patients' personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with British Columbia’s Personal Information Protection Act (PIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

In the course of providing physiotherapy and clinical services, we may collect the following types of information:

  • Personal Identification: Name, date of birth, address, email, and phone number.

  • Health Information: Medical history, assessment notes, treatment plans, and diagnostic imaging.

  • Payment Information: Credit card details or insurance billing information (processed securely through third-party providers).

  • Digital Data: IP addresses, cookies, and usage data via our website.

How We Use Your Information

Your information is utilized to ensure "Institutional Certainty" in your care, including:

  • Providing clinical assessments and physiotherapy treatments.

  • Communicating regarding appointments, billing, and follow-up care.

  • Integrating with Jane Software for secure scheduling and electronic medical records (EMR).

  • Improving our digital infrastructure and user experience.

Third-Party Service Providers

To achieve "Strategic Digital Amalgamation," we utilize industry-leading third-party platforms. These providers have their own stringent privacy protocols:

  • Jane Software: Used for patient management and secure storage of health records. Jane utilizes bank-level encryption and is fully compliant with Canadian privacy laws.

  • WIX: Our website platform, which may collect metadata for site performance and accessibility optimization.

  • Google Workspace: Used for professional communication and secure internal documentation.

Information Disclosure

We do not sell or rent patient information. We may disclose your information only under the following circumstances:

  • With Your Consent: To coordinate care with your family physician or other healthcare providers.

  • Insurance Billing: To process claims with providers such as ICBC, WorkSafeBC, or private insurers.

  • Legal Requirements: When required by law or to protect the safety of our staff and patients.

Data Security & Retention

We implement high-level security protocols to protect your data from unauthorized access or disclosure. Health records are retained for the duration required by the College of Physical Therapists of British Columbia (typically 10 years after the last entry).

Your Rights

You have the right to:

  • Access and request a copy of your personal health records.

  • Request corrections to inaccurate or incomplete information.

  • Withdraw consent for certain uses of your data (which may impact our ability to provide certain treatments).

Cookies and Tracking

Our website uses cookies to enhance navigation and monitor site performance. You can manage your cookie preferences through your browser settings; however, disabling cookies may impact the functionality of our integrated booking tools.

Changes to This Policy

We reserve the right to update this Privacy Policy to reflect changes in our clinical practices or legal requirements. Updated versions will be posted on this page with a revised "Effective Date."

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